We would like to hear from you. Please contact us using the form below with comments or questions for our Beauty Experts. We love to answer questions about our products and services, local charity opportunities or the latest products to hit our shelves.
See our Store Locator for hours, locations and the local phone number.
Beauty Experts & Customer Service
We have Beauty Experts ready to help with advice about skincare, makeup and treatments. All of them are “Beauty Junkies” and love talking (and using!) the products we carry. They can also help if you have an question about an order, return or want to talk about an experience inside the store.
Hours: Weekdays 9am-9pm, Weekends 9am-6pm Eastern
1010 Wisconsin Avenue NW, Suite 700
Washington, DC 20007
Fax number: 202-342-9600
Employment verification: 202-342-9800 x228
New product submissions: See requirements
How to check your order status
Your order status is available online at our Order Status page.
If you've checked online but still have questions, or for questions about an order you've already received, call 1-800-355-6000.
You can also e-mail us by filling out the form below. Please note: If you send us an e-mail about your order, please be sure your message includes your order number and the name under which the order was placed.