Customer Service

At bluemercury, we stand by our commitment to ensure the privacy and security of your transactions. Your credit card information and other personal data will be treated with the utmost security and confidentiality.

Secure Shopping
Orders placed on our site are encrypted using Secure Socket Layer (SSL) technology. SSL is used by vendors to ensure the security of online transactions. When you place your order on our secure server, it is encrypted and can only be decoded by the bluemercury website. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

If you still have any concerns about ordering electronically, you can contact a bluemercury customer service representative and place your order over the phone. For each item you would like to order please have the following information ready:

  • product code (ex. LM_216 )
  • product name
  • price
  • size (if applicable)
  • color (if applicable)

Call us at 800.294.7700. Our phone lines are staffed Monday to Friday, from 8 AM to 5 PM, Eastern Time.

Email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Please note: bluemercury reserves the right to refuse shipment on any order at any time. Orders refused by bluemercury will not result in credit card charges to customers.