Returns and Exchanges

Return Policy

If you are not completely satisfied with a Bluemercury.com purchase or gift for any reason, please return it for a full refund or Bluemercury Gift Card. We regret that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error.
  • When you return your purchase to Bluemercury.com by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).
  • If we receive your item(s) within 31-60 days of purchase date or if they were paid with a Bluemercury Gift Card, you will receive a refund in the form of a Bluemercury Gift Card for the price of the item(s).
  • Items received more than 60 days after the purchase date may not be returned.


Return to Bluemercury.com by Mail

  • Contact Bluemercury’s Customer Service via team@bluemercury.com or 1-800-355-6000 and be sure to include your name, email address and your order number.  Bluemercury’s Customer Service will provide you with a return authorization number (RA Number).
  • Package your return item in the manufacturer's product box (if applicable) and Bluemercury packaging (if available, otherwise, pack your return in a well-padded envelope or box to prevent damage in transit). Mark the outside of your packaging with the RA Number provided by Bluemercury’s customer service.
  •  Mail your return via United States Postal Service (USPS) using a USPS service that is trackable, or another trackable courier (for example, UPS or FedEx) so the shipment can be traced should the shipment be lost. Bluemercury cannot be responsible for return shipments not received.
  • bluemercury, ATTN: Web Returns 1010 Wisconsin Ave #700 Washington, DC 20007
  •  You will receive an email confirmation when your return is processed.

    It takes up to 30 days to process the return and credit your account, or to issue a Bluemercury Gift Card. If you are a gift recipient you will receive a Bluemercury Gift Card. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

For Gift Returns

If you are returning a gift and do not want the refund to go to the purchaser, please call 1-800-355-6000. In this instance, you will receive a refund in the form of a Bluemercury Gift Card.

For Amazon.com Returns
If you are returning an order placed on Amazon.com within 30 days of purchase date, you will receive a full refund to your credit card. Please contact  Bluemercury Customer Service via team@bluemercury.com or call 1-800-355-6000.

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